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 Mr. E. Delmar Haney, Jr.
Phone: 571-276-9622
E-mail: dhaney@avops.com
SUMMARY OF QUALIFICATIONS
- More than 40 years of progressively responsible and successful experience in aircraft maintenance and operations.
- Extensive record for turning around poorly performing operations.
- Strong program planning, organization and implementation capabilities.
- Demonstrated leadership, motivational and training abilities.
- Excellent communication, interpersonal, and team building skills.
- Proven ability to manage multiple complex projects simultaneously, cut through bureaucratic red tape, and bring each to a successful completion on schedule and within budget.
PROFESSIONAL EXPERIENCE
World Airways
DIRECTOR OF MAINTENANCE
Responsible for effective and efficient maintenance operations for this carrier’s fleet of 12 DC-10 and MD-11 aircraft providing charter passenger and cargo service throughout the world. Led staff of 60 mechanics in producing maximum reliability, cost-effective maintenance, and appropriate physical appearance of aircraft. Ensured compliance with company, manufacturer, and government maintenance standards. Assumed management of a poorly performing maintenance operation that was jeopardizing the airline’s major contract with the Department of Defense. Streamlined procedures and eliminated workflow bottlenecks. Recruited and trained new staff members. Assigned specific responsibilities and appropriate authority to staff members based on their individual skills and experience. Involved staff in establishing clear goals and objectives and in developing programs to achieve them. Established rapport, trust and confidence with customers. Developed highly effective maintenance organization. Increased maintenance reliability to more than 96 percent. Decreased deferred maintenance to less than 0.5 times per aircraft. Put Department of Defense contract on a solid foundation and enhanced profitability of operations.
Gemini Air Cargo, Dulles International Airport
MAINTENANCE MANAGER
Managed maintenance operations for this cargo carrier’s eight DC-10 and MD-11 aircraft. Directed staff of 40 people. Responsible for scheduling all maintenance checks to ensuring compliance with maintenance and readiness requirements.
United Airlines, Inc., Washington National and Dulles International Airports
OPERATIONS COORDINATOR
Called back to service on a contract basis after three months of retirement. Given and exercised authority over a wide portfolio of operations to improve on-time departure performance and customer satisfaction at Dulles International Airport.
Worked closely with managers, supervisors, and front line operators to identify and resolve problems in the customers service, onboard service, flight operations, and aircraft maintenance divisions. Developed and implemented weekly action plans outlining issues and problems to be addressed. Prepared regular progress reports.
Addressed high level distrust of management among more than 1,500 employees. Through persuasion and demonstrations of success, enhanced employee participation in workgroups based on Total Quality Management principles. Restored trust in management, improved morale, enhanced teamwork, and increased productivity.
Reduced maintenance flight delays on the 63 daily scheduled departures from 16 percent to 5 percent. Formally recognized by the pilots’ union for personally saving cancellations and reducing delays. Received the Tower of Dulles Award, the company’s highest local recognition, for performance of these duties.
SENIOR STATION MAINTENANCE CONTROLLER
Directed maintenance operations to ensure the safe and timely departures of up to 30 flights per hour. Coordinated work of up to 80 staff members. Trained other Controllers. Coordinated maintenance operations with other departments. Exercised authority to defer maintenance when safe and appropriate.
Prepared advance plans for terminal maintenance and aircraft changes. Planned and coordinated aircraft movements and positioning for maintenance. Ensured rapid turnaround of aircraft through effective scheduling and allocation of manpower, parts and equipment. Maintained cost effective parts inventory.
Served as Acting Operating Manager for Aircraft Maintenance responsible for all activities involved in the repair and modification of aircraft in compliance with engineering standards, company policies, and federal regulations.
Accomplished outstanding on time departure performance while reducing maintenance operating costs. Earned highest management and leadership evaluation of all maintenance management personnel in 1993. Received top rating of all Station Maintenance Controllers in survey of foremen, mechanics and other operating personnel in 1994. Received Letters of Commendation from the US Air Force for coordinating movement of and assigning technical representatives to the Civil Reserve Air Fleet during Operations Desert Shield and Desert Storm.
STATION ZONE CONTROLLER
Ensured on time departures through effective management and coordination of customer service, cargo, cleaning and catering activities. Managed staff of up to 40 personnel. Supervised aircraft weight and balance calculations and loading. Exercised authority to delay flights for station operational issues. Served as Acting Station Control Manager responsible for optimum daily revenue payload and schedule performance. Achieved station’s best record for on time performance.
MAINTENANCE PLANNER
Planned and coordinated aircraft maintenance activities. Prepared, assembled, and consolidated documentation of maintenance operations. Also designed a state-of-the-art station control center in Australia as consultant to Trans Australian Airlines.
SUMMARY OF PREVIOUS EXPERIENCE
Joined Capital Airlines upon graduation from high school. Remained with the organization when it was merged into United Airlines in 1961. Assigned various clerical responsibilities before being promoted to Maintenance Planner in 1965.
EDUCATION AND TRAINING
Columbia Union College, Takoma Park, Maryland
Bachelor of Arts in Business Administration, 1969
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